Effective Date: October 14, 2025
Last Updated: October 14, 2025
1. Introduction
Welcome to DrTylerRich.com (“we,” “our,” “us”). We respect your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://www.DrTylerRich.com or use our counseling, telehealth, and related services.
By using our website or services, you consent to this Privacy Policy. If you do not agree, please do not use the site or our services.
2. Information We Collect
We may collect the following types of information from you:
A. Information You Provide Directly
- Personal Information: Such as your name, email address, phone number, and mailing address.
- Health Information: Details shared during scheduling, assessments, or counseling sessions that may relate to your mental or physical health history.
- Payment Information: Billing details or insurance information used to process payments.
- Communication Data: Messages or emails sent to us for inquiries, appointments, or support.
B. Information Collected Automatically
- Technical Data: IP address, browser type, device details, and pages visited.
- Cookies and Tracking: Used to improve user experience and site functionality.
C. Information from Third Parties
We may receive limited data from third-party services, such as scheduling platforms, telehealth software, or secure payment processors, when necessary to provide care or operate our business.
3. Use of Your Information
We use your information to:
- Provide counseling and telehealth services
- Manage scheduling, billing, and communication
- Ensure compliance with legal and ethical requirements
- Improve client experience and site functionality
- Send necessary updates or appointment reminders
We do not sell or rent your personal or health information.
4. HIPAA Compliance
We adhere to the Health Insurance Portability and Accountability Act (HIPAA) to protect your Protected Health Information (PHI).
Under HIPAA, your PHI includes any information that identifies you and relates to your health, treatment, or payment for health services.
We maintain HIPAA-compliant administrative, technical, and physical safeguards, including:
- Secure, encrypted storage and transmission of data
- Limited access to PHI to only authorized personnel
- Business Associate Agreements (BAAs) with any third-party service providers handling PHI
- Regular training for staff on privacy and security practices
You have the right to request:
- Access to your records
- Corrections or amendments
- An accounting of disclosures
- Restrictions on certain uses of your information
Requests related to your PHI can be sent to privacy@RicherLifeCounseling.com
5. Telehealth Privacy
For clients receiving services via telehealth, we prioritize the same level of confidentiality and security as in-person sessions.
Our Telehealth Practices Include:
- Conducting sessions through HIPAA-compliant, encrypted video platforms
- Requiring private environments for both provider and client during sessions
- Not recording or storing session audio/video without explicit written consent
- Ensuring that any documents shared electronically are transmitted through secure, encrypted channels
Clients are encouraged to participate in sessions from a confidential, distraction-free location and use personal, secure devices when possible.
6. Client Confidentiality
As a licensed mental health provider, Dr. Tyler Rich is bound by professional ethics and state confidentiality laws. Information shared in therapy or counseling sessions is kept strictly confidential except in limited circumstances required by law, such as:
- Suspected abuse or neglect of a child, dependent adult, or elder
- Threats of serious harm to self or others
- Court orders requiring disclosure
- Legal mandates under state or federal regulations
Outside of these exceptions, your information will not be disclosed without your written consent.
7. How We Share Information
We may share limited information with:
- Service Providers: Such as secure telehealth platforms, payment processors, or appointment software — all of which have signed HIPAA-compliant Business Associate Agreements (BAAs).
- Legal Authorities: When required by law or to comply with ethical obligations.
- Emergency Contacts or Medical Professionals: Only in cases where it is necessary to prevent harm or ensure your safety.
We do not share, rent, or sell client data to marketers or advertisers.
8. Data Retention
Client and health records are securely stored for the period required by law and professional regulations (typically 7 years for adults, longer for minors). After this period, data is safely destroyed or deleted in compliance with HIPAA standards.
9. Security Measures
We implement strong administrative, technical, and physical safeguards to protect your personal and health information, including encryption, firewalls, and secure access controls.
While we take every reasonable precaution, no online system is entirely immune to risk. You acknowledge and accept these limitations when using telehealth or electronic communication.
10. Cookies and Tracking Technologies
We use cookies to enhance site performance and user experience. Cookies may collect anonymous data such as pages visited and session duration. You can disable cookies in your browser, though some website features may not function properly.
11. Your Rights
You have the right to:
- Access, correct, or delete your information
- Request restrictions on how your data is used
- Withdraw consent for certain communications
- File a complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights if you believe your privacy rights have been violated
To exercise your rights, contact privacy@RicherLifeCounseling.com
12. Children’s Privacy
We do not knowingly collect personal information from minors under 13 without parental consent. If such information is discovered, it will be promptly deleted.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website or services indicates acceptance of the revised policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
DrTylerRich.com
Email: privacy@RicherLifeCounseling.com
Website: https://www.DrTylerRich.com